Deal type

A true up is a bill. A settlement is a negotiation.

Adobe presents the true up and the audit settlement as a simple reconciliation, a number you owe. It is not. The figure is an opening position built on Adobe's reading of your usage, and almost every part of it is open to challenge from the buyer side.

35%
average Adobe cost reduction achieved for clients
400+
Adobe negotiations and reviews delivered by the team
No fee
unless we save you money on optimization work
20+
years combined enterprise software negotiation experience
What this agreement is

What a true up and settlement really is

A true up is the moment Adobe asks you to reconcile what you have deployed against what you have licensed and pay the difference. A settlement is the same exercise after a formal audit or compliance review, where Adobe asserts a shortfall and attaches a number to it.

In both cases the figure that lands first is an opening demand, not a verified debt. It rests on Adobe's measurement of your estate, Adobe's interpretation of the usage definitions in your contract, and Adobe's preferred remedy, which is usually to buy your way back into compliance at list price.

Every one of those three foundations can be tested. The count can be wrong, the definitions can be read your way, and the remedy can be structured for far less than the opening number if you negotiate it instead of paying it.

The leverage points

Where the number moves

i

Contested counts

Adobe's deployment figure often double counts, includes dormant installs, or misreads named user data. We verify it line by line.

Evidence
ii

Usage definitions

What counts as a licensable use is defined in your contract, not by the auditor. The wording is frequently in your favour.

Contract
iii

Remedy structure

A shortfall does not have to be cleared at list price. It can be folded into a renewal or future term at real pricing.

Structure
iv

Timing and release

Settling on Adobe's clock costs more. We control the timeline and secure a clean release of claims as part of any deal.

Timing
Our approach

How we settle it on your terms

i

Validate the claim

We rebuild the deployment position from your own data and challenge every figure Adobe has not proven.

Evidence
ii

Read the contract

We hold Adobe to the usage definitions actually written into your agreement, not the audit team's version.

Contract
iii

Reframe the remedy

We convert a list price shortfall into a forward looking deal at negotiated pricing where it pays to.

Leverage
iv

Close with a release

We settle the number down and lock in a written release so the same claim cannot return later.

Close
Related solutions and deals

Where this connects

Finance team reviewing an Adobe compliance claim at a desk
Financial Services

Bank settles an Adobe audit near zero

Near zerocompliance settlement, down from a seven figure opening claim
Negotiator reviewing an Adobe settlement document
Start here

Handed an Adobe true up number to pay?

Book a Negotiation Review before you accept it. We validate the claim, read your contract back to Adobe, and settle it down to what you actually owe.

The Adobe Leverage Brief

One Adobe cost or negotiation teardown every week. Read by procurement and IT teams.