Sector
Insurance
A regional insurer carrying thousands of Adobe Acrobat licenses spread across claims, underwriting, and back office teams, with seats assigned by default to roles that rarely opened the product.
A buyer side engagement that cut a sprawling Adobe Acrobat estate down to genuine usage and stripped out years of quietly accumulated shelfware.
Published June 1, 2026
A regional insurer carrying thousands of Adobe Acrobat licenses spread across claims, underwriting, and back office teams, with seats assigned by default to roles that rarely opened the product.
Adobe presented a renewal that carried the full inherited Acrobat count forward with an uplift, treating every assigned seat as a committed need and offering no incentive to look at whether those licenses were actually being used.
We measured Acrobat logins and use per seat over a meaningful window instead of trusting the assigned count.
We identified every dormant and duplicate license by team so nothing could be argued in the abstract.
We separated genuine Pro need from seats that only needed Reader or a lower tier.
We brought the committed number down to real use before the rate was negotiated.
The insurer renewed on a substantially smaller Acrobat count matched to genuine usage, removing the dormant and duplicate seats that had ridden along for years and resetting the baseline before the uplift could compound it. The reduction was verified against the prior committed estate.
We had been paying for thousands of seats nobody opened. They found every one and got them off the bill.
We will measure what is really used, name the shelfware, and reset the count before your renewal locks it in. No savings, no fee on optimization work.
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